Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide when making poker table reservations, enquiring about poker events, booking the card lounge, or dining at our restaurant. This includes contact details such as your name, email address, and phone number, as well as reservation details like your preferred poker table, date, and time. We also collect payment information for restaurant bookings or event deposits, which is processed securely. Any other information you choose to share in enquiries or feedback is also collected.

• Contact details such as name, email address, and phone number.
• Reservation details including preferred poker table, date, and time.
• Payment information for restaurant bookings or event deposits (processed securely).
• Any other information you choose to share in enquiries or feedback.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve your experience and understand how our site is used. This includes your IP address and approximate location, browser type and device information, pages visited and time spent on the site, and the referring website or search terms. We also use cookies and similar technologies, which are described in our Cookie Policy.

• IP address and approximate location.
• Browser type and device information.
• Pages visited and time spent on the site.
• Referring website or search terms.
• Cookies and similar technologies (see our Cookie Policy).

Purposes of Collection

We use your personal information to provide and improve our offline poker and hospitality services, and to communicate with you about your bookings and enquiries. Specifically, we use your information to process poker table reservations and event bookings, respond to enquiries about our poker room, card lounge, and restaurant, send booking confirmations and important updates, improve our website and services based on usage patterns, and comply with legal and regulatory obligations.

• To process poker table reservations and event bookings.
• To respond to enquiries about our poker room, card lounge, and restaurant.
• To send booking confirmations and important updates.
• To improve our website and services based on usage patterns.
• To comply with legal and regulatory obligations.

Third-Party Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances: with service providers who assist us in operating our website, processing payments, or managing bookings (such as reservation platforms and payment processors); when required by law, regulation, or legal process; to protect the rights, property, or safety of our venue, our guests, or others; and with your consent or at your direction.

• With service providers who assist us in operating our website, processing payments, or managing bookings (e.g., reservation platforms, payment processors).
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of our venue, our guests, or others.
• With your consent or at your direction.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Booking and enquiry records are typically retained for 12 months after the last interaction. Financial transaction records may be retained for up to 7 years to comply with Australian tax laws. After the retention period, personal information is securely deleted or anonymised.

• Booking and enquiry records are typically retained for 12 months after the last interaction.
• Financial transaction records may be retained for up to 7 years to comply with Australian tax laws.
• After the retention period, personal information is securely deleted or anonymised.

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include using secure socket layer (SSL) encryption for data transmitted through our website, restricting access to personal information to authorised staff only, regularly reviewing our data security practices, and securely storing physical records in locked facilities.

• Use of secure socket layer (SSL) encryption for data transmitted through our website.
• Restricted access to personal information to authorised staff only.
• Regular review of our data security practices.
• Secure storage of physical records in locked facilities.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. You may request access by contacting us using the details in the Contact section below. We will respond to access requests within a reasonable timeframe, usually within 30 days. In some cases, we may need to verify your identity before providing access. If we refuse access, we will provide written reasons for the refusal.

• You may request access by contacting us using the details in the Contact section below.
• We will respond to access requests within a reasonable timeframe, usually within 30 days.
• In some cases, we may need to verify your identity before providing access.
• If we refuse access, we will provide written reasons for the refusal.

Opt-Out and Deletion

You may request that we delete your personal information or opt out of certain communications, subject to legal and operational requirements. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us. Deletion requests will be honoured unless we are required to retain the information by law. Please note that deleting certain information may affect our ability to provide services such as poker table reservations.

• You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.
• Deletion requests will be honoured unless we are required to retain the information by law.
• Please note that deleting certain information may affect our ability to provide services such as poker table reservations.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand how visitors use our site. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

• Essential cookies are necessary for the website to function properly.
• Analytics cookies help us understand how visitors use our site.
• You can control cookies through your browser settings.
• For more details, please see our Cookie Policy.

Age Restriction

Our offline poker venue and website are intended for adults aged 21 years and over, in accordance with our venue policy. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. Parents or guardians who believe their child has provided personal information should contact us immediately.

Overseas Disclosure

We generally store personal information within Australia. However, some of our service providers may be located overseas, and your information may be processed in other countries. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles it in accordance with Australian privacy laws. By providing your personal information, you consent to such overseas disclosures for the purposes described in this policy.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be posted on this page with the effective date at the top. We encourage you to review this policy periodically. Material changes will be highlighted on our website or communicated via email where appropriate.

Privacy Enquiries

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.